Frequently Asked Questions (FAQ)
Account Registration and Management
How do I register on the website
Go to the registration page, fill in the required form fields and agree to the Casino’s terms. Complete your registration by submitting the form.
What should I do if I forget my password?
Use the password recovery function on the login page. Follow the instructions sent to your email.
Can I change my personal details?
Yes, changes can be made in your personal account or by contacting support with a corresponding request and supporting documents.
Can I have multiple accounts?
No, each player can have only one account. Creating multiple accounts is prohibited and can lead to account blocking.
How can I close my account
Financial Questions
What payment methods are available at the Casino?
The Casino offers various payment methods: bank cards, e-wallets (Skrill, Neteller), bank transfers, and cryptocurrencies.
How fast is the withdrawal process?
Usually, withdrawals take from 0 to 24 hours, but in certain cases, it can take up to 72 hours if additional verification is required.
What are the withdrawal limits?
Daily – 1500 USD, weekly – 5000 USD, monthly – 15000 USD.
Are there withdrawal fees?
The Casino does not charge fees, but they may be applied by payment systems.
Bonuses and Promotions
How do I activate a bonus?
Bonuses activate automatically upon meeting conditions (e.g., making a deposit) or manually on the bonuses page in your personal account.
What is wagering?
This requirement defines how many times you need to bet the bonus amount before it can be withdrawn.
What are free spins, and how do they work?
Free spins are free slot game spins. Winnings from these spins are credited as bonus money and may have wagering requirements.
How do I activate a promo code?
Promo codes are activated in your personal account on the 'Bonuses' page, under the 'Promotion' section, at the cashier, or during registration.
What is cashback, and how do I receive it?
Cashback is a return of a portion of lost funds. It is credited automatically and depends on your player level in the loyalty program.
Responsible Gaming
What should I do if I have gambling issues?
The Casino offers self-exclusion feature, which is accessible by contacting support. We also recommend contacting specialized organizations (e.g., Gambling Therapy, GamCare).
How do I set deposit or betting limits
Limits can be set in your personal account under the 'Responsible Gaming' section.
Legal Issues
Can I play from any country?
No, there are legal restrictions on online gambling participation in certain countries. Please review the list of restricted territories on our website.
Can I use VPN to bypass restrictions?
Using a VPN or other methods to circumvent regional restrictions is strictly prohibited and may lead to account blocking and confiscation of funds.
Technical Issues
What should I do if I encounter technical issues with games?
Check your internet connection stability, clear your browser cache, and restart your device. If the issue persists, contact support.
What device and browser requirements are needed for playing?
The Casino supports most modern devices and browsers (Chrome, Firefox, Safari etc). Ensure you have the latest browser version and a stable internet connection.
Do I need to download additiona software to play?
No, all games are available in-browser without needing additional software installation.
General Questions
How do I contact support?
Support is available via online chat on the website’s bottom right corner, sending an email to support@chinchincasino.com or sending a message on our 'Contacts' page.
Where can I find detailed terms and conditions of the Casino?
All terms and conditions are available on the site pages under 'General Terms,' 'Bonuses,' and 'Responsible Gaming.'
How can I check my betting history?
You can check your betting history by contacting support.
Can I play for free?
Yes, many games are available in a demo version for free play.
How can I find out the RTP of a specific game?
Yes, many games are available in a demo version for free play.
If you have any questions that were not covered in this section, we recommend contacting support via support@chinchincasino.com. We are always happy to help!
