General Terms and Conditions

Welcome to Canadian Sweet Bonanza. These "General Terms and Conditions" govern your use of the services provided by the website. 

By registering and using Canadian Sweet Bonanza's services, you acknowledge having read these terms and agree to comply with them.

Registration and Account Management

  • Registration is permitted only for individuals who have reached legal adulthood (18 years or the age of maturity in your jurisdiction).
  • When registering, you must provide accurate information.
  • The casino reserves the right to request documents to verify the player's identity and age.
  • Players are responsible for maintaining the confidentiality of their login and password.
  • It is prohibited to share account credentials with third parties.

Legal Restrictions

  • Players must ensure that participation in online gaming is permitted by their country's legislation.
  • Canadian Sweet Bonanza does not provide services to countries listed in the "List of Restricted Territories" section.
  • Any attempt to circumvent regional restrictions using VPN or proxy services is strictly prohibited and may result in account closure and fund confiscation.

Deposits and Withdrawals

  • Various methods are available for deposits and withdrawals: bank cards, e-wallets, bank transfers, cryptocurrencies, and others.
  • Withdrawals usually take from 0 to 24 hours but may extend up to 72 hours if additional verification is needed.
  • Withdrawal limits: C$1000 per day, C$5000 per week, C$15000 per month.
  • Refunds are possible in cases of erroneous deposits or technical failures upon provision of supporting documents.

Bonuses and Promotions

  • The casino provides various bonuses and promotions: welcome bonuses, deposit bonuses, free spins, cashback, and a referral program.
  • Wagering requirements define the amount of bets required to withdraw bonus funds.
  • Bonus contributions for games: Slots – 100% (except games with RTP above 97%, where contribution is 0%); Live games, table games, lotteries, bingo, scratch cards – 0%; Crash games – 1%.
  • Promo codes can be activated in the "Bonuses" section of the personal account.
  • Cashback is credited depending on the player's level in the loyalty program.
  • The casino offers various bonuses: welcome bonuses, deposit bonuses, free spins, cashback, and referral bonuses.
  • Bonuses are subject to wagering requirements that must be fulfilled before withdrawing winnings.

Responsible Gaming

  • Canadian Sweet Bonanza provides players with control tools.
  • Self-exclusion is available upon request from the player.
  • The casino recommends contacting specialized organizations at the first signs of gambling addiction (links are available in “FAQ” and “Responsible gaming” sections).

Policy Regarding Minors

  • The casino prohibits registration and gaming participation by individuals under the age of 18.
  • Accounts of minors are immediately blocked with the cancellation of all winnings.

RTP and Game Volatility

  • RTP (Return to Player percentage) indicates the average percentage of money returned to players over a long period.
  • Game volatility reflects the frequency and size of winnings. High volatility means larger but less frequent wins, while low volatility results in frequent but smaller wins.

Technical Conditions

  • Players are responsible for their technical conditions and the stability of their internet connection.
  • The casino is not responsible for financial losses due to technical issues on the player's side.

Intellectual Property

  • All materials available on the website, including logos, graphics, and games, are property of Canadian Sweet Bonanza or licensed by third-party rights holders.
  • Unauthorized use of website materials without prior written consent from the casino administration is prohibited.

Privacy

  • The casino guarantees the protection of players' personal data in accordance with international standards.
  • Player information is not shared with third parties except as required by law.

Communication and Notifications

  • The casino communicates with players via email and notifications in the personal account.
  • Players must regularly check their email and check the terms before playing.

Dispute Resolution and Complaints

  • In case of disputes or complaints, players should contact customer support.
  • If the dispute is not resolved satisfactorily, players have the right to appeal to the licensing authority of the autonomous island of Anjouan.

Changes to Conditions

  • Canadian Sweet Bonanza reserves the right to periodically update or amend these terms.
  • Players are obliged to check the current version of the terms on the website.
  • By using the services of Canadian Sweet Bonanza, players agree to and accept the terms outlined in these rules and commit to following all the above-mentioned rules and recommendations.
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