Withdrawal, Refund, and Deposit Policy

Introduction

This policy governs the procedures for account deposits, withdrawals, and refunds for players.

Depositing Funds

Players can deposit funds using the following methods:

  • Bank cards (Visa, MasterCard, Maestro);
  • Electronic payment systems (Skrill, Neteller, and others);
  • Electronic bank transfers;
  • Cryptocurrencies (Bitcoin, Ethereum, Litecoin, and others);
  • Other alternative methods listed on the site.

All payments undergo secure processing using advanced security systems, including SSL encryption and additional data protection methods. Funds are credited to the gaming account instantly or within a few minutes, depending on the chosen payment method and technical conditions of the payment system.

Minimum and maximum deposit amounts are indicated in the respective 'Payments' section. The Casino is not responsible for delays caused by payment systems or banks.

Account Deposit Terms

  • Players must exclusively use their own financial instruments and accounts.
  • Using third-party payment details is strictly prohibited and may result in account suspension and cancellation of all winnings.
  • All deposits undergo automatic verification for fraudulent activity.

Withdrawal of Funds

To request a withdrawal, the player must:

  • Successfully complete account verification;
  • Fully meet bonus wagering requirements, if applicable.

Withdrawals can be made using any payment method available on the website. Players may contact customer support to determine the best withdrawal method for their country of residence.

Withdrawal Processing Times

  • Withdrawal requests are usually processed within 0 to 24 hours.
  • In specific cases, processing times may take up to 72 hours if additional verification is required.
  • Players will be notified of the withdrawal status via email.
  • The Casino reserves the right to perform additional verification for large amounts or suspicious activities.

Withdrawal Limits

The Casino sets the following withdrawal limits:

If the withdrawal amount exceeds 15000 CAD per month, Canadian Sweet Bonanza reserves the right to divide the payment into monthly installments of 15000 CAD each until the full amount is paid out.

Refunds

Refunds are available only in strictly limited cases:

  • Erroneous or duplicate deposits;
  • The player is underage;
  • Technical failures and errors during depositing;
  • Other exceptional situations approved by the Casino administration upon the player's written request.

Players must submit a written request to customer support detailing the situation with supporting documentation attached.

Additional Checks and Security

The Casino conducts additional verification of players' financial transactions:

  • Request for additional documents (passport, driver's license, proof of address);
  • Verification of the legality of fund origins;
  • Suspension of financial transactions until verification is completed.

Withdrawal conditions

As a general rule, all deposits must be rolled over (wagered) prior to submitting a withdrawal. x1 wager requirement is set to all deposits.

Fees and Charges

  • The Casino does not charge fees for deposits or withdrawals, however, such fees may be charged by payment systems or banks.
  • Costs related to bank transfers and payment system fees are fully borne by the player.

Player Responsibilities

Players are responsible for:

  • The accuracy and relevance of provided banking and financial details;
  • Timely submission of documents upon the Casino's request;
  • Compliance with all terms of this policy.

Casino Obligations

The Casino undertakes to:

  • Ensure the confidentiality and security of players' financial transactions;
  • Promptly process deposit and withdrawal requests;
  • Provide support on financial transaction inquiries.

Policy Changes

The Casino reserves the right to make changes and amendments to this policy. Players will be informed of changes via publication on the website. Players are advised to regularly review the current version of the policy.

By using Canadian Sweet Bonanza's financial services, the player confirms full agreement with this policy and commits to strictly comply with the stated conditions.

Before requesting a withdrawal, the player must wager an amount equal to X1 of the deposit. Withdrawals are not possible until this condition is met.

Read more